Warranty & lifetime care
PALACEFAMILY warranty and lifetime care overview
PALACEFAMILY positions warranty and care as part of the long-term relationship between the frame, the owner, and the house.
What warranty covers
Warranty support depends on the product issue, proof of purchase, and the service terms attached to the order.
Lifetime care philosophy
The house maintains a lifetime-care posture for cleaning, refinement guidance, and archived support where available.
Authenticity and service access
Authentication records help PALACEFAMILY route owners into the appropriate support channel for aftercare.
Frequently asked questions
Does lifetime care mean free replacement of any damaged part?
Not necessarily. Lifetime care describes ongoing support access and service review, while replacement eligibility depends on condition, stock, and service terms.